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Driving Social and Sustainable Change
We believe business is about more than just profit - it’s about making a real difference for our clients, communities, and the world around us. Guided by the triple bottom line model - focusing on people, planet, and profit - we ensure everything we do has a meaningful and lasting positive impact.
Discover how we're turning our commitment into action and making a tangible impact every day.
People
We want everyone to feel valued, supported, and empowered to succeed - whether they work with us or alongside us.
We’re proud to follow the Scottish Government’s Fair Work principles, which means we offer:
- Secure contracts, fair pay, and predictable hours, providing financial stability and job security.
- Flexible working and inclusive recruitment, offering equal opportunities for everyone.
- A safe, healthy, and respectful workplace, supported by wellbeing initiatives.
We also invest in the growth of our people. Through eCom Academy, our free learning hub, employees can develop their skills in business, leadership, and sustainability. Our eComLife programme promotes physical and mental wellbeing, ensuring our team thrives both at work and in life in general.
We’re also committed to being an inclusive employer. Holding the RNIB Visibly Better Employer quality standard reflects our efforts to create opportunities for blind and partially sighted people. Our managers have received specialist training to ensure our hiring process is accessible.
Beyond our office walls, we love giving back to the communities we’re part of. Whether it’s working with local suppliers, taking part in beach clean-ups, or donating to foodbanks, we’re always looking for ways to support and uplift those around us.
Planet
We take our responsibility to the planet seriously. Sustainability isn’t just a buzzword for us - it’s something we build into our everyday operations.
Here’s how we’re reducing our environmental impact:
- We use 100% renewable energy at our headquarters.
- We’re cutting down on energy consumption across our products and services.
- We’re minimising water usage and choosing sustainable materials.
- We prioritise recycling and eco-friendly cleaning products.
We also encourage our team to play their part by making eco-friendly choices and supporting our wider environmental goals. Together, we’re working towards a greener, more sustainable future.
Profit
For us, profit isn’t just about financial success - it’s about creating long-term value for our people, clients, and communities.
We follow the UK Government’s Social Value Model, so we always consider the bigger picture in our business decisions. We work with ethical suppliers who share our values, ensuring our choices benefit society and the environment - not just our bottom line.
Some of the ways we make a difference include:
- Investing in our people and operations to ensure sustainable growth.
- Encouraging employees to have a say in shaping our business.
- Supporting charitable causes that align with our values and make a real difference.
Through our partnership with Breathe HR software, we’re proud to have contributed to a nationwide initiative that has raised over £1 million for UK charities in 2024. This collective effort is making a real difference, and we’re proud to be part of it.
What our clients have to say
Digital learning has enabled Children’s Hearings Scotland panel members to develop key skills and digital confidence while juggling busy lives and their volunteering roles.
Children’s Hearings Scotland, National Training Lead
The mutually beneficial partnership between eCom and RNIB has enabled us to pool our combined expertise; to learn and support one another to achieve our aim of creating accessible eLearning.
Services Manager, RNIB Learning Choices
The CEN Network needed to develop and create two updated learning resource, for all practitioners and undergraduates (students) working with children and young people with exceptional healthcare needs.
NHS NSS
